Patient Information

I need help paying my bill?

We understand that bills can add up and that times can be difficult. That is why we try to assist our client’s patients by finding simple solutions to issues that may arise from the cost of receiving quality healthcare. If you are having trouble with making payments to one of our enrolled providers, we are willing to work with you. In some case we may be able to reduce or eliminate the amount that is due! Please contact a ViewSight representative today to find out how we can help! 

I received an invoice from ViewSight, who do I need to make the payment to?

If you received an invoice from us, you can either make payment(s) out to ViewSight, Inc. or you can pay the invoice with your provider. 

I have a question about my account, who should I contact?

If you have a question about medical services or related questions you will need to contact your provider. If you have a question concerning the financial portion of your healthcare services you received from one of our providers you can contact us. You may also speak with your provider. Usually the providers let us know and we may contact you depending upon the issue. We are here to answer or help find answers to questions you may have, so do not hesitate in giving us a call. 

How do you determine my copayment or deductable?

There are two ways we can determine your copayment(s) or deductable. When you first visit with your provider, you will be required to fill out a “New Patient Enrollment” form. This form gives us the authority to bill your insurance company and to retrieve information such as eligibility, copayment amount, and deductable amount. In most cases a copayment (depending on your insurance provider) will be required. A deducible, on the other hand, will usually be billed after we have received an Explanations of Benefits (EOB) from your insurance company. 

What do I do if the amount due on the invoice is incorrect?

If the invoice you received was sent by ViewSight, you will need to contact us. Please keep in mind that if a payment was remitted within a week before or after the date on the invoice, that payment will not be reflected on that invoice. 

Who do I contact if my insurance information has changed?

You will first need to contact your provider. They will require a copy of you new insurance card(s) and may also be required to fill out another "New Patient Enrollment" form that reflects any new changes. 

How do I know my personal information is safe?

We take great measures to ensure that all of our client's and their patient's information remains safe and confidential. We strongly adhere to the Health Insurance Portability and Accountability Act (HIPAA). We also make sure all of our employees have a thorough background check and are aware of all regulations regarding Patient Information. We go through great lengths to make sure all of our employees practice these regulations religiously! Access to any information that is not needed to do our jobs or allowed by federal law is highly restricted by our company's policies.